Refund and Credit Policy
Effective date: 2026-03-02
1. Credit Purchases
All credits purchased on BazaarLink are prepaid and denominated in U.S. dollars (USD). Payment is collected in New Taiwan dollars (NTD) and converted at the exchange rate applicable when the purchase is made. Credits are available immediately after purchase and may be used with any model or provider available on the platform.
2. Refund Policy
Under Article 19 of Taiwan's Consumer Protection Act, individual consumers purchasing prepaid credits have a 7-day review period. During that period, an individual consumer may contact support@bazaarlink.ai to request a refund of the unused credit balance remaining in the account when the refund is requested; credits already consumed are not refundable. This 7-day period applies only to natural persons purchasing for non-commercial purposes. Enterprise accounts and API customers purchasing for business purposes are not entitled to the consumer cooling-off period under Article 19. After 7 days, BazaarLink may review requests case by case and may charge an administrative fee of up to 30% of the refund amount. If an account has already received an approved refund under this provision, later purchases are no longer eligible for the 7-day refund. Refunds are not available when the unused balance converts to less than NTD 100. Approved refunds will be remitted to the bank account designated by the applicant within 15 business days after the request. Applicants must provide the account holder name, bank name, and account number. The refund is calculated from the original NTD amount received; payment processing fees are not refundable.
3. Exceptions
Outside the 7-day review period, review may be requested for: (a) a duplicate charge caused by a payment-processing error; (b) a purchase caused by a confirmed technical error on our platform; or (c) an unauthorized transaction on the account. An exception request must be submitted within 30 days of the original transaction. Email support@bazaarlink.ai with the transaction date, transaction ID, and an explanation of the circumstances.
4. Account Deletion
If you are still within the 7-day review period described in Section 2, an eligible individual consumer may request a refund of unused credits before deleting the account. Submit the refund request before starting account deletion. Once an account is deleted, all remaining credits are forfeited and cannot be refunded or transferred. Before deletion, confirm that you have used the credits, submitted an eligible refund request, or agree to relinquish the remaining balance.
5. Credit Expiration
Credits do not expire while the account remains active. BazaarLink reserves the right to introduce an expiration policy after giving at least 90 days' advance notice.
6. Service Interruptions
BazaarLink works to provide high availability for paid services. Interruptions caused by upstream AI providers, including OpenAI, Anthropic, and Google, are outside our service commitment. Reserved credits for requests that do not complete because of an interruption are returned automatically; successfully completed requests are not refundable. If you believe you were charged incorrectly during an interruption, contact support@bazaarlink.ai within 30 days.
7. Limitation of Liability
To the maximum extent permitted by applicable law, BazaarLink and its affiliates, officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, the platform, including lost profits, revenue, data, goodwill, business interruption, or replacement-service costs, even if BazaarLink was advised that such damages were possible. In all circumstances, BazaarLink's total liability will not exceed the total amount you actually paid to BazaarLink during the three (3) calendar months before the event giving rise to the claim. These limitations reflect a reasonable allocation of risk and are a fundamental basis of the transaction between BazaarLink and you. Without them, BazaarLink could not provide the platform on economically viable terms. These limitations do not affect statutory rights available to consumers under Taiwan's Consumer Protection Act.
8. Force Majeure
BazaarLink is not liable for delay or failure to perform obligations under this policy caused by circumstances beyond its reasonable control, including: (a) upstream AI model providers such as OpenAI, Anthropic, Google, Meta, and xAI; (b) cloud infrastructure or hosting providers such as AWS, Zeabur, and Cloudflare; (c) Internet backbone or network failures; (d) distributed denial-of-service (DDoS) or other cyberattacks; (e) natural disasters, fire, flood, earthquake, or other force-majeure events; (f) government action, regulation, sanctions, or court orders; and (g) epidemics, infectious disease, or public-health emergencies. If the force-majeure condition continues for more than 72 consecutive hours, BazaarLink will use commercially reasonable efforts to notify affected users and, where technically feasible, return credits reserved but not consumed during the affected period.
9. Dispute Resolution
If you believe a charge is incorrect, contact support@bazaarlink.ai promptly. We will investigate and respond within 20 business days. A dispute reported more than 30 days after the transaction date is not eligible for review.
10. Contact
Billing questions: support@bazaarlink.ai Legal questions: support@bazaarlink.ai